Questions to Ask a Roofing Contractor Before Hiring

When it’s time to replace your roof, hiring the right roofing contractor in Vancouver is crucial. But how do you know who to hire to do the job?

Just like any new job, there is an interview process. Hiring a roofing contractor is no different and should involve asking the right questions. We’ve listed some key questions that can help you ensure you’re working with a reputable, experienced company that will do the job safely and professionally.

Here are some important questions to ask a roofing contractor before signing a contract.

1. Are You Covered by WorkSafeBC?

Roofing is a high-risk trade. Your contractor should have WorkSafeBC coverage to protect both you and the workers in case of accidents on the job. At Canuck Roofing, we’re WCB compliant, with a Gold Star rating. Always ask for proof of coverage before you hire a roofing contractor.

2. Do You Have Liability Insurance?

A professional roofing contractor should carry liability insurance to protect your home from accidental damage. Ask:

  • How much coverage do you have?
  • Does it include open-flame coverage (torch-on roofing)?
    • At Canuck Roofing, we carry 10 million liability insurance to ensure that your property is well protected.

3. Are You Licensed?

Licensing requirements for roofing contractors can vary. While Canuck Roofing is insured rather than licensed, it’s important to know that specific trades like pipe or gas fitting require government-vetted certification. A Red Seal Ticket for installers signifies formal training, but it’s not required to operate as a roofer in Canada.

4. What Warranties Do You Offer?

Warranties are a key part of your investment. Understand the difference between:

  • Product Warranty – Covers materials.
  • Labour Warranty – Covers workmanship. The industry standard is 5-10 years, but Canuck Roofing offers a 10-year labour warranty on all new and re-roofing projects.
  • Warranty Myths – Be cautious of the 50-year warranty myth! Some roofers use the promise of a 50-year warranty as a sales tactic to entice homeowners into choosing their services. However, it’s important to read the fine print. Most of these warranties are prorated, meaning the coverage decreases over time.

Learn more about the 50-year warranty myth

5. How Long Have You Been in Business?

Experience matters. A well-established contractor is more likely to be around to honour warranties and provide service in the future.

6. Do You Have References?

Reputable contractors should have a list of past clients who can vouch for their work. Request references, read online reviews, and, if possible, check out past projects.

7. Will You Provide a Written Estimate?

Always get a written estimate detailing materials, labour, and any additional costs before starting the project.

8. Are You a Certified Installer for Specific Products?

Certified installers can offer extended warranties from manufacturers. Canuck Roofing works with top-tier brands and offers extended manufacturer warranties on eligible products. Learn about roofing partners on our home page (https://canuckroofing.ca/).

9. How Long Will the Project Take?

Timelines can vary depending on the scope of work. Ask:

  • What’s the expected completion time?
  • What happens if there are weather delays?

10. How Do You Handle Debris and Cleanup?

Before starting your roofing project, ask your contractor about their debris removal process. Will they handle the disposal of old roofing materials, or will you need to arrange for a bin? Clarify who is responsible for cleanup, whether they haul away debris or if you’ll need to coordinate disposal separately. Understanding these details upfront can help you avoid unexpected costs and ensure a smooth project. For new builds: Debris removal is typically not included. Confirm what’s covered in your project.

11. How Will You Protect My Property?

Your contractor should take measures to protect landscaping, siding, and other vulnerable areas from damage during installation. Ask for details on how they will protect your property from damage during construction.

12. What Safety Measures Do You Follow?

Safety should be a top priority when hiring a roofing contractor. Ask if the company follows industry safety standards and holds certifications that demonstrate its commitment to worker and job site safety. Canuck Roofing is COR certified, meaning we meet rigorous health and safety standards recognized by WorkSafeBC. The Certificate of Recognition (COR) program rewards businesses that go above and beyond basic safety requirements, ensuring a safer work environment and higher-quality results. Choosing a contractor with strong safety practices not only protects workers but also reduces risks to your property and ensures the job is completed professionally and without unnecessary hazards.

13. Who Will Be My Point of Contact?

Knowing who to reach out to for updates or concerns ensures smooth communication throughout the project.

14. What Will Happen to My Old Roof?

Will it be removed and disposed of properly? Some contractors layer new roofing over old shingles. To be well-prepared, ask about the re-roofing process.

> What is the Payment Schedule?

Understand the payment terms upfront. Reputable companies typically follow a staged payment schedule rather than requiring full payment upfront. Understanding the terms is important to avoid late fees or penalties. Also, ask about financing options. At Canuck Roofing, we work with FinanceIt, our financing partner, for fast, easy payments.

By asking these questions, you can ensure you’re hiring a qualified roofing contractor who will deliver quality work with professionalism and transparency. If you’re considering a roof replacement, contact Canuck Roofing for expert advice and a detailed free estimate today.